JHS/JCA review of recent travel experience

September

Pros: The ship was in great shape. The layout and thoughtful design is something to behold.

Cons: Having trouble coming up with anything I did not like. Perhaps the security we had to go through each time we returned from a tour

Recommended: Yes

This is my second experience with Viking and first ocean cruise. Level of passenger care was exceptional. Your staff is so well trained to provide the highest level of customer service. We also extended with Viking in Rome. We experienced professional transfers from out neighborhood hotel to the center of the city. Great staff from Viking at the hotel and also at the airport. This was a very pleasant surprise and much appreciated.

Best Cruise Line Ever

April

Pros: Service, Accommodations, Food, Staff/Crew

Cons: Included post COVID shore excursions seemed less comprehensive than pre COVID

Recommended: Yes

Viking has ruined us for any other cruise line. They are simply top notch in everything they do! Impeccable accommodations and food, courteous, efficient crew, less than 900 passengers on ocean voyages. Honestly, it was a stretch to find a con. Viking is obviously more expensive than many other cruise lines, but definitely worth every penny!

felt like royalty

April

Pros: great staff, every need anticipated

Cons:

Recommended: Yes

We had a great time on this cruise, our first ocean one. Although weather prohibited us from going to one port, it was still a great value. I would go again, the most impressive part of the cruise above the ship, stateroom, food and amenities has to be the staff.

South American trip

January

Pros: Staff was incredibly excellent! Friendly, polite, immediately helpful. Ship extraordinarily clean.

Cons: We needed more detailed excursion information PRIOR to the excursion…during the early booking prior to the trip.

Recommended: Yes

Some good, some not

August

Pros: Dining staff and cabin steward were excellent. Nightly entertainment was good.

Cons: Miscommunication between departments and Cruise Director gave out inaccurate information. The excursion department could have been more helpful.

Recommended: No

Mariehamn port was a waste of one day. We really did not have two days in Stockholm as we were led to believe as everyone disembarked on the second day. Most ports were enjoyable even though some local guides were bad. Don’t think this cruise met the reputation of Viking especially for what it cost.

Baltic Sea Adventures

August

Pros: Super organization; friendly, caring staff; class act; great shows and entertainment; wonderful excursion choices

Cons: I would have been happy with more strict safety precaution (as in 2021)

Recommended: Yes

Once again, the crew and staff did a remarkable job. Viking is a master at moving people in such flawless, smooth operations that it seems like an easy process - all of the time. Everything is impressively consistent excellence. This is why Viking is our number one way to vacation.

Great Cruise

June

Pros: Service ,food, Attitude of crew.

Cons: Cant think of any

Recommended: Yes

We always love to sail with Viking. So far, 3 Ocean and 5 River.

Worked out OK

June

Pros: Great staff/crew on a lovely, immaculate ship. Conditions/events forced acceptable tweaks to the itinerary.

Cons: Port previews. Showroom entertainment was second-rate.

Recommended: Yes

Cons: Re the previews: They were dull, uninspiring -- never left us with a feeling of "Oh, boy -- can't wait to see (destination) tomorrow." Neither narrator convinced us they'd actually been there and truly loved a port or the experience. That goes for both. . . . And the shows came off as simply obligatory -- like third-rate motel-Branson. Pros: The crew, from cabin stewards to wait staff to wafflemakers to folks we'd meet incidentally could not have been nicer or more competent. Seemed like everyone knew us by name by Day Two, which is, of course, impossible. Fell in love several times. And the ship is, of course, gorgeous -- better than we deserve.

Reykjavik to Reykjavik

August

Pros:

Cons:

Recommended: Yes

Appreciated the many COVID-19 protocols. They produced a feeling of safety against virus and the protocols were not onerous.

Evaluation of the Viking Jupiter ship

January

Pros: excellent staff, well laid out facilities, outstanding communication with passengers

Cons: excursions are overpriced and do not reflect the actual tours as they are described

Recommended: Yes

We enjoyed our trip with the Viking Jupiter and would not hesitate booking another tour in the future.

Excellent...Except...

January

Pros: Excellent staff in all areas. Excellent cabins, food choices and Spa Services.

Cons: Additional Cost excursions. Not All inclusive.

Recommended: Yes

Never felt I was on a ship with 900+ passengers. We were spread out nicely! TOURS: With few exceptions (Caser in Buenos Aires & Max in Valparaiso) shore guides were weak; some read from scripts but some really knew their city. The Panoramic Valparaiso & Winery trip ($158 per person= $316) was NOT worth the additional cost when one exit further there was a winery that was. Vinamar was not a winery - they just grew grapes. The guide knew nothing about wine other than that the names of three varietals planted. FOOD: Excellent choices at all venues. Ate at the two "special restaurants" three times but never figured out how some ate there several times. COOKING SCHOOL: Only after mentioning in the mid cruise evaluation that I was never able to book a Cooking School slot, all of a sudden I was offered one. AIR PLUS: I did hear about "Air Plus" on the cruise-a way to upgrade an airplane seat. I do wish Viking had a relationship with American Express!

Southern Atlantic Crossing

November

Pros: Smaller ship, fewer passengers

Cons: Too many sea days if you're not in to relaxing.

Recommended: Yes

Viking is the only way to cruise for us.

Great Experience

August

Pros:

Cons:

Recommended: Yes

This was my fifth cruise. Viking has perfected a cruise, thinking of every little thing they can do.

Amazing Trip on a Exceptional Viking Cruise

August

Pros: Ship and Staff amazing

Cons: NONE

Recommended: Yes

Great trip to the British Isles on the Jupiter. Viking never misses a beat from day 1-day 15. Ports were all unique as were the excursion offerings. Perfect to be able to blend independent exploration to tours totally planned and executed. The food was superb in every restaurant..... and the staff was trained to provide perfect customer service. Go and Enjoy.

Viking Jupiter

July

Pros: It is a great ship! This is the newest one in their fleete of ocean ships.

Cons:

Recommended: Yes

From the moment we embarked, the staff and crew were very friendly and helpful and the ship was very inviting. The ship was very clean and appealing. The food was delicious and there was always plenty of it. The entertainment and talk shows were well planned. There were plenty of shore excursions for each port to chose from and they were well planned and organized. The disembarkation process was very well organized. Overall, the sailing on the Viking Jupiter was a wonderful experience. I highly recommend it.

Into Land of Midnight Sun

July

Pros: Ship is lovely, great cabins and bathrooms, wine/beer included for lunch and dinner, food generally very good with crab and sushi at dinner.

Cons: Included excursions were a bit long with wasted time, entertainment was below our expectations, ship suffered a propeller malfunction that caused a delay skipping two desired ports

Recommended: Yes

Viking did offer some compensation but it was just non-refundable on board credit

Norway with Viking

June

Pros: Nice ship. Lots of space. Staff work hard to please. Great cabin.

Cons: Bigger ship than river boats.

Recommended: Yes

Nice trip Norway is beautiful. We have done several river cruises and found them to be great. The larger ocean ship means you don't really meet people like on the river boats and we missed that. The Viking staff really try to make it work and they do well. We thought the food was varied but not always that tasty.

First Experience with Viking Ocean Cruise

June

Pros: The ship, staff, service, specialty restaurants, itinerary, and excrusions were all excellent

Cons: Musical entertainment and menu selections

Recommended: Yes

While the food was prepared and presented very well, I thought the overall menu lacked creativity and on several days was rather boring. Musical performers were fair, but did not attempt to engage or interact with the audience.

Norway...Into The Midnight Sun

June

Pros: Itinerary was well chosen. Ship was stunning and staff and crew could not have been more helpful. Entertainment onboard...stage shows, opera Aida in the theatre, lectures (naturalis, astronomer, historian and a former aid to Ronald Reagan.

Cons: Not a negative but we were surprised how many times we had to tender to a pier. Always done with ease and organization but for any traveler with mobility issues

Recommended: Yes

We have traveled with Viking twice now (two 14 day trips), river and ocean. The river is more intimate with fewer people. Ocean has more entertainment and places onboard to explore.

great trip

June

Pros: all inclusive, excellent food , beautiful spa, friendly staff

Cons: not enough on board activities

Recommended: Yes

we had a wonderful trip and enjoyed the spa and had several massages the tours were well organized

Viking Jupiter review

June

Pros: Norwegian touches everywhere

Cons: Skagen is not worth the stop.

Recommended: Yes

Viking Jupiter exceeded our expectations on every level. Beautiful ship. Friendly and competent staff. Quiet, relaxing, intellectual atmosphere.

Along Europe’s Western Coast

April

Pros: Visiting several countries and never having to unpack.

Cons: Limited time in a few of the ports

Recommended: Yes

Beautiful ship! Easy to get around on it. Amazing variety of food and places to eat. Great staff. Very friendly ship.

Viking Jupiter

April

Pros: Very organized, great food, employees very pleasant

Cons: Excursion guides broken English hard to understand

Recommended: No

Viking Cruise Experience

January

Pros: Ship was beautiful, clean, service was great everywhere

Cons: French meal we had wasn't good

Recommended: Yes

the ship was great.....beautiful, always being cleaned, inside and outside... Our cabin steward, Malaya, was the best....he did everything we asked with a smile and quickly too...Our dining waiter Surya and our waitress Ann were absolutely terrific... good service and always a smile and a good laugh.... Excursion to Marsaille could have been a lot better.....middle of the city, not many shops close by....went to a cafe and ate...